Privacy Policy

Privacy Policy Mediaconsults Group BV.

https://www.boxrstore.com

About our privacy policy

Mediaconsults Group BV. cares deeply about your privacy. Therefore, we only process data that is necessary for (improving) our services and handle with care the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Mediaconsults Group BV.. The effective date of these terms is 21/09/2021, and with the publication of a new version, the validity of all previous versions expires. This privacy policy describes which data about you is collected by us, the purposes for which this data is used, and under what conditions and with whom this data may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal information you have provided to us.

If you have any questions about our privacy policy, you can contact our privacy representative. You will find the contact details at the end of our privacy policy.

About data processing

Below, you can read about how we process your data, where we (have them) stored, what security techniques we use, and who has access to the data.

E-commerce software

Shopify
Our webshop is developed with software from Shopify. Personal data that you provide to us for our services is shared with this party. Shopify has access to your data to provide us with technical support, and they will never use your data for another purpose. Based on the agreement we have with them, Shopify is obligated to take appropriate security measures. Shopify uses cookies to collect technical information regarding your use of the software; no personal data is collected and/or stored.

Web hosting

MijnDomein
We use web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services, which is not personal data. MijnDomein has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnDomein is obligated to confidentiality based on the agreement.

GoDaddy
We use web hosting and email services from GoDaddy. GoDaddy processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services, which is not personal data. GoDaddy has implemented appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. GoDaddy is obligated to confidentiality based on the agreement.

Email and mailing lists

Shopify
We send our email newsletters using our e-commerce software 'Shopify.' Shopify will never use your name and email address for its own purposes. At the bottom of each email sent automatically via our website, you will find the 'unsubscribe' link. Clicking on it will opt you out of receiving our newsletter. Your personal data is securely stored by Shopify. Shopify uses cookies and other internet technologies to track whether emails are opened and read. Shopify reserves the right to use your data to further improve the service and, in that context, share information with third parties.

For our regular business email communication, we use the services of [Service Name]. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data. [Service Name] does not have access to our mailbox, and we treat all our email communication confidentially.

Payment processors

Mollie
To handle (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, and place of residence details, as well as your payment information, such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in that context, share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by legal deadlines.

Reviews

Trustpilot
We collect reviews through the Trustpilot platform. When you leave a review via Trustpilot, you are required to provide your name, place of residence, and email address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to provide an explanation of your review. If we invite you to leave a review, we share your name and email address with Trustpilot, and they only use this information to invite you to leave a review. Trustpilot has implemented appropriate technical and organizational measures to protect your personal data.

Trustpilot reserves the right to engage third parties for the purpose of providing its services, and we have given Trustpilot permission for this. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the services for which Trustpilot engages third parties.

Shipping and logistics

DHL
When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of DHL to carry out the deliveries. For this purpose, we need to share your name, address, and place of residence details with DHL. DHL only uses this data for the purpose of executing the agreement. In the event that DHL engages subcontractors, DHL also provides your data to these parties.

Invoicing and accounting

E-Boekhouden
For the administration and accounting of our business, we use the services of E-Boekhouden. We share your name, address, and place of residence details, as well as details regarding your order. This information is used for the administration of sales invoices. Your personal data is securely transmitted and stored. E-Boekhouden is bound by confidentiality and will treat your data confidentially. E-Boekhouden does not use your personal data for purposes other than those described above.

SMS Marketing and Notifications

By entering your phone number during checkout and initiating a purchase, subscribing via our subscription form, or using a keyword, you agree that we may send you text notifications (regarding your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 12 per month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent by us or use the unsubscribe link provided within any of our messages. You understand and agree that alternative methods of opting out, such as using different words or requests, will not be considered as a reasonable means of opting out. Message and data rates may apply. For any questions, please text HELP to the number from which you received the messages. You can also contact us for more information. If you wish to opt out, please follow the procedures above.

External Sales Channels

Bol.com
We sell (a portion of) our products through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal information with us. We use this data to process your order. We handle your data confidentially and have implemented appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Purpose of Data Processing

General Purpose of Processing
We use your data solely for the purpose of providing our services. This means that the processing's purpose is always directly related to the assignment you provide. We do not use your data for (targeted) marketing unless you explicitly grant us permission. If you share data with us, and we use this data to contact you at a later time, other than at your request, we will explicitly ask for your consent. Your data is not shared with third parties, except to comply with accounting and other administrative obligations. These third parties are bound by confidentiality under the agreement between them and us or a legal obligation.

Automatically Collected Data
Data automatically collected by our website is processed to further improve our services. This data (such as your IP address, web browser, and operating system) is not considered personal data.

Cooperation with Tax and Criminal Investigations
In certain cases, Mediaconsults Group BV. may be required to share your data due to a legal obligation in connection with tax or criminal investigations by government authorities. In such cases, we are obligated to share your data, but we will resist within the limits permitted by law.

Retention Periods
We retain your data as long as you are our client. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it a request for deletion. Due to applicable administrative obligations, we must keep invoices with your (personal) data; thus, we will retain this data for as long as the relevant term applies. However, employees no longer have access to your client profile and documents created in response to your assignment.

Your Rights
Under the applicable Dutch and European legislation, as the data subject, you have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them. To prevent abuse, we typically send copies of your data only to your already known email address. If you wish to receive the data at a different email address or by mail, we will ask you to verify your identity. We keep a record of handled requests and, in the case of a deletion request, we keep anonymized data. All copies of data are provided in the machine-readable data format used within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of Access
You always have the right to access the data we (or third parties processing data on our behalf) process related to your person or identifiable to you. You can make a request to our privacy contact person for this purpose. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, along with an overview of the processors holding this data, indicating the category under which we stored this data.

Right to Rectification
You always have the right to have the data we (or third parties processing data on our behalf) process related to your person or identifiable to you adjusted. You can make a request to our privacy contact person for this purpose. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted.

Right to Restriction of Processing
You always have the right to restrict the data processing related to your person or identifiable to you that we (or third parties processing data on our behalf) carry out. You can make a request to our privacy contact person for this purpose. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data will no longer be processed until you lift the restriction.

Right to Data Portability
You always have the right to have the data we (or third parties processing data on our behalf) process related to your person or identifiable to you transferred to another party. You can make a request to our privacy contact person for this purpose. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood, we can no longer continue the service in such a case because the secure linking of data files can no longer be guaranteed.

Right to Object and Other Rights
In specific cases, you have the right to object to the processing of your personal data by or on behalf of Mediaconsults Group BV.. If you object, we will immediately stop processing your data while waiting for the resolution of your objection. If your objection is justified, we will provide you with copies and/or copies of the data we (or third parties processing data on our behalf) process, and we will permanently cease processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy contact person.

Cookies

Google Analytics
On our website, cookies from the American company Google are placed as part of the "Analytics" service. We use this service to monitor and receive reports on how visitors use the website.

This processor may be obliged to provide access to this data based on applicable laws and regulations. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets, allowing them to track your movements on the internet. Google uses this information for offering targeted advertisements (Adwords) and other Google services and products.

Third-Party Cookies
In the event that third-party software solutions use cookies, this is mentioned in this privacy statement.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact Information

Mediaconsults Group BV.
Zomerdijk 41B 8064XB Zwartsluis Netherlands
E info@boxrstore.com

Privacy Contact Person
Max Louw

Free Shipping

We offer free shipping within Europe for all orders with a minimum order value of 25,-.

Buy Now, Pay Later

Klarna Pay Later provides you with extra flexibility when paying for your order, allowing you to pay within 30 days. Try your clothing first and decide whether you want to keep it.

14-day Return Period

What if it doesn't fit? - No problem! You can always return or exchange. We offer a 14-day return or exchange policy if for any reason you are not satisfied with your order.