Register your return or exchange in our returns portal and follow the steps. There, you also choose whether you want your money back or an exchange. Keep your proof of shipment until we've processed your return.

You have 14 days after receiving your order to register your return in our returns portal. Then send your parcel back within 14 days of registering.

Return costs are at your own expense and depend on your country, usually between €4 and €9. You'll see the exact amount in the returns portal. Wrong size? With our Fit guarantee, you can exchange once for a different size, free of charge.

You choose in the returns portal:

• Money back: you'll get your money back within 14 days of us receiving your return, via the payment method you used. Return costs are at your own expense (usually €4 to €9).
• Exchange: within 14 days of us receiving your return, you'll get a unique code worth your purchase (store credit), valid for one year from the day you receive it. Use it to order a different size or any other product. If it costs more, you only pay the difference. With our Fit guarantee, you can exchange once for a different size of the same product, free of charge. For other exchanges, the normal return costs apply.

Yes, you can also return or exchange products from an offer within 14 days via our returns portal. That includes Black Friday. Return costs are at your own expense, also for discounted products. With our Fit guarantee, you can exchange once for a different size, free of charge. If you choose to exchange, you get a unique code worth your purchase (store credit), valid for one year from the day you receive it.

Once your return arrives at our warehouse, we process it within 14 days. You'll then get the purchase price back, including the standard shipping costs of your order, via the payment method you used. Chose to exchange? Then you'll receive a unique code worth your purchase (store credit), valid for one year from the day you receive it.

Trying things on is fine, just like in a store. Send it back unworn, unwashed and undamaged, preferably in the original packaging.

Trying on is always fine. If you've worn or washed it, we may deduct the loss in value from your refund, up to the full amount. Is something wrong with the product? Get in touch and we'll sort it out at no cost.

No problem. With our Fit guarantee, you can exchange once for a different size, free of charge. Prefer a different product? That's possible too, but the normal return costs apply. If it costs more, you only pay the difference. Register your exchange in our returns portal within 14 days of receiving your order.

Get in touch and we'll sort it out at no cost to you. Our guarantees come on top of your statutory rights.

Yes. Email us at support-uk@boxr.global or use the model withdrawal form in our terms of service.

After you order, you'll get an order confirmation by email right away. As soon as your parcel leaves our warehouse in the Netherlands, you'll get a second email with your tracking link.

Order on a working day before 15:00 (Dutch time) and we'll ship your parcel the same day. Working days are Monday to Friday, excluding public holidays.

In working days, counted from shipping:

• Netherlands: 1–2
• Denmark: 2–3
• Belgium, Germany, Austria, France: 2–4
• Spain, Italy, Sweden, Switzerland and other EU countries (such as Portugal, Poland and the Czech Republic): 3–5

In November and December, delivery can take a little longer. With the holidays coming up, carriers are extra busy.

Using the tracking link in your shipping email. Didn't get the email, or is the link not working? Get in touch and we'll help you right away.

Most likely, yes. In Spain and Italy, tracking only becomes active once your parcel has been scanned in that country, usually 2–3 working days after shipping. In other countries, this usually takes 1–2 working days. Still no update after 5 working days (Spain and Italy) or 3 working days (other countries)? Get in touch and we'll look into it for you.

Get in touch and we'll send you a new parcel or give you your money back.

Ordering €30 or more? Then shipping is free within the EU (in Denmark from 225 kr). Shipping to Switzerland is free from €50. Below these amounts, you’ll see the shipping costs at checkout.

You’ll find all the details in our shipping policy.

We deliver throughout the EU and to Switzerland. Unfortunately, we can't deliver to the Balearic Islands, the Canary Islands, Ceuta or Melilla. In Sweden and Denmark, we deliver to a pickup point. Switzerland is outside the EU, so any import duties and VAT are paid on delivery.

Register your return or exchange in our returns portal and follow the steps. There, you also choose whether you want your money back or an exchange. Keep your proof of shipment until we've processed your return.

You have 14 days after receiving your order to register your return in our returns portal. Then send your parcel back within 14 days of registering.

Return costs are at your own expense and depend on your country, usually between €4 and €9. You'll see the exact amount in the returns portal. Wrong size? With our Fit guarantee, you can exchange once for a different size, free of charge.

You choose in the returns portal:

• Money back: you'll get your money back within 14 days of us receiving your return, via the payment method you used. Return costs are at your own expense (usually €4 to €9).
• Exchange: within 14 days of us receiving your return, you'll get a unique code worth your purchase (store credit), valid for one year from the day you receive it. Use it to order a different size or any other product. If it costs more, you only pay the difference. With our Fit guarantee, you can exchange once for a different size of the same product, free of charge. For other exchanges, the normal return costs apply.

Yes, you can also return or exchange products from an offer within 14 days via our returns portal. That includes Black Friday. Return costs are at your own expense, also for discounted products. With our Fit guarantee, you can exchange once for a different size, free of charge. If you choose to exchange, you get a unique code worth your purchase (store credit), valid for one year from the day you receive it.

Once your return arrives at our warehouse, we process it within 14 days. You'll then get the purchase price back, including the standard shipping costs of your order, via the payment method you used. Chose to exchange? Then you'll receive a unique code worth your purchase (store credit), valid for one year from the day you receive it.

Trying things on is fine, just like in a store. Send it back unworn, unwashed and undamaged, preferably in the original packaging.

Trying on is always fine. If you've worn or washed it, we may deduct the loss in value from your refund, up to the full amount. Is something wrong with the product? Get in touch and we'll sort it out at no cost.

No problem. With our Fit guarantee, you can exchange once for a different size, free of charge. Prefer a different product? That's possible too, but the normal return costs apply. If it costs more, you only pay the difference. Register your exchange in our returns portal within 14 days of receiving your order.

Get in touch and we'll sort it out at no cost to you. Our guarantees come on top of your statutory rights.

Yes. Email us at support-uk@boxr.global or use the model withdrawal form in our terms of service.

Check your spam folder first. Nothing there? Email our customer service and we'll look into it for you.

Once your order has been processed, we can no longer cancel it. You can still return it after it arrives via our returns portal.

Email us as soon as possible at support-uk@boxr.global with your order number. We ship fast, so we can't guarantee it'll still work, but we'll do our best. Is your parcel already on its way? Then you can exchange or return it via our returns portal once it arrives.

During checkout. Please note: one discount applies per order. So a discount code can't be combined with an ongoing offer, such as Mix & Match or temporary deals like 3+1 free or 5+5 free. At checkout, you'll see right away which discount has been applied and exactly what you pay.

We offer iDEAL | Wero, Bancontact, credit card (including Visa and Mastercard), Cartes Bancaires, PayPal, Klarna, MobilePay, Swish, Postepay, Apple Pay and Google Pay. Which ones you see depends on your country. Want to pay later? You can with Klarna.

Yes. Our website is secured with an SSL certificate, and our payment providers comply with all privacy and security regulations.

Yes, all prices include VAT. You'll see the shipping costs before you check out.

You'll see straight away on the product page if a size or colour is sold out. Is your combination unavailable? On the product page, click “Notify me when available” and leave your email address. We'll let you know as soon as it's back in stock.

By signing up for our newsletter, you have a chance to win the giftbox. So you don't win it automatically. After the giveaway ends, we draw one winner from all new subscribers. The winner will be contacted personally by our customer service. You'll find everything in the terms & conditions.

You'll find a size chart on every product page. The easiest way to measure:

• Boxers: measure your waist where the waistband usually sits.
• Shirts, polos and sweaters: measure your chest, or lay a shirt that fits you well flat and compare the measurements.
• Socks: choose based on your shoe size.

In between two sizes? Choose the larger one for a looser fit, the smaller one if you like it snug. Still doesn't fit? With our Fit guarantee, you can exchange once for a different size, free of charge.

With our Fit guarantee, you can exchange once for a different size, free of charge. Choose "exchange" in the returns portal and you'll get a unique code worth your purchase (store credit), valid for one year from the day you receive it. Prefer a different product? That's possible too, but the normal return costs apply. If it costs more, you only pay the difference.

Every one of our products contains bamboo, no exceptions. Each item has that silky-soft, breathable fabric that keeps you comfortable day after day.

Has a hole appeared within 6 months of delivery? Contact our customer service and have your order number ready. We'll send you a new one for free.

At 30°C max, with similar colours. No tumble dryer: dry them flat.

Not if you wash it as the label says: at 30°C max and no tumble dryer. Dry it flat and it keeps its shape. Washing warmer or using the dryer can make your clothing shrink.

Better not. Don't use fabric softener, chlorine or bleach. You don't need it anyway, because bamboo is naturally soft.

No, we don't have physical stores.